At APAN MITHILA, customer satisfaction is our priority. We strive to deliver fresh, authentic, and high-quality Mithila traditional food products. Due to the perishable nature of food products, please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Returns may be accepted only in the following situations:

  • Product received in damaged condition.
  • Wrong product delivered.
  • Product received in defective or unusable condition.
  • Package received in a tampered condition.

To be eligible for a return, customers must notify us within 24 hours of delivery and provide clear photographs or videos showing the issue.

2. Non-Returnable Items

For safety, hygiene, and food quality reasons, the following products are generally non-returnable:

  • Opened food products.
  • Consumed or partially consumed products.
  • Products damaged after delivery.
  • Products returned without original packaging.
  • Orders returned due to incorrect address provided by the customer.

3. Refund Policy

Refunds may be approved in the following cases:

  • Damaged product received.
  • Wrong item delivered.
  • Product unavailable after successful payment.
  • Order cancelled by APAN MITHILA.

Once approved, refunds will be processed to the original payment method within 5–10 business days.

Refund processing time may vary depending on the payment provider or banking institution.

4. Replacement Policy

Instead of a refund, APAN MITHILA may offer a replacement for:

  • Damaged products.
  • Incorrect products.
  • Defective products.

Replacement requests are subject to verification by our support team.

5. Order Cancellation

Customers may request cancellation before the order is processed or dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

To request cancellation, please contact our support team as soon as possible.

6. Return Request Process

To initiate a return or refund request:

Step 1

Contact our support team within 24 hours of delivery.

Step 2

Provide:

  • Order Number
  • Customer Name
  • Contact Number
  • Photos or videos of the product issue

Step 3

Our team will review the request and respond within 2–3 business days.

7. Refund Approval

After verification, APAN MITHILA reserves the right to:

  • Approve the refund.
  • Approve a replacement.
  • Reject the request if policy conditions are not met.

All decisions made after verification will be considered final.

8. Shipping Charges

Shipping charges are generally non-refundable unless:

  • Wrong product was delivered.
  • Product arrived damaged due to shipping.

9. Contact Us

For return, replacement, or refund-related assistance, please contact:

APAN MITHILA

Company: JHA ENTERPRISES

📧 Email: apanmithilaapp@gmail.com

📞 Phone: +91 8010630950

🌐 Website: www.apanmithilastore.com

📍 Address: 46/3 Deepawali Enclave, 3rd Sector 91, Faridabad, Haryana, 121013, India